Working with Difficult People
Are you having problems dealing with your boss, co-workers, or employees, due to diversity and culture conflicts?   Are some people especially hard to work with? Learn to understand and deal with different types of people in different situations.

Resolving Conflict in Your Organization
The key to successfully dealing with any conflict is the three-step E.R.I. model.  First handle the negative emotions of yourself and others; use reason to understand why the conflict has occurred and the types of conflict styles to apply; and draw on your intuition to come up with alternatives and make choices.  Learn how to apply these approaches in your organization.

Resolving Ethical Dilemmas
Sometimes ethical conflicts occur because people have different values and concepts over what is ethical.  Or there may be a lack of clarity or conflict between individual and company values.   Learn how to raise and deal with these conflicts.

Dealing with Deception
Along with different ethical approaches, people differ in when and how they lie.  Sometimes a company culture can encourage deception, such as by stressing bottom-line thinking at the expense of integrity or being too unforgiving when errors occur.  Learn how to detect and deal with deception, and consider organizational changes to reduce deception.

Increasing Your Creativity and Creative Problem Solving
Learn creativity techniques to visualize goals, plan projects, better understand others, solve problems, design new products and systems, and more.  Find new methods to better solve current and future problems more effectively and efficiently.

Dealing with Change and Innovation
Change and innovation are critical in today's fast-moving, rapidly changing society.  Yet maintaining a balance with past traditions and customs is important, too.  Consider what to change and what to keep.  Or if you embrace change, discover how to overcome resistance in yourself and others, come up with new ideas, and promote that change in your organization.

Networking by E-Mail
Learn how to use e-mail queries to open the door for you and make connections with decision-makers in any industry.  Topics covered include targeting your market, writing a good query letter, creating a compelling subject line, and preparing to follow-up after you get a good response.    

What Kind of Dog Are You?
Now for a fun new way to understand others, improve your performance, and build teams.  It's a workshop based on the book of the same name, which has it's own Web site at www.whatkindofdogareyou.com